Refund & Return Policy
Last updated: June 1, 2025. Please review our Refund & Return Policy to understand the terms and conditions.
Overview
Welcome to Jardin Eden Flowers & Aromatique, operated in collaboration with Wingding Event Styling. Our Refund & Return Policy is detailed here, with “we,” “our,” and “us” referring to Jardin Eden Flowers & Aromatique c/o Wingding Event Styling.
At Jardin Eden Flowers & Aromatique, we take pride in the quality of our products and service. Due to the perishable nature of flowers, returns are generally not accepted once an order has been delivered or collected.
However, we’re committed to resolving any issues promptly and fairly. If your item arrives damaged, wilted, or incorrect, please contact us within 24 hours of receiving your order with supporting photos for review, according to the Refund & Return Policy.
Product Refund & Return
Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods, including fresh flowers and foliage
- Customized floral arrangements
- Gift cards
- Sale or promotional items
Partial Refunds May Be Granted (if applicable)
Partial refunds or store credit may be issued at our discretion in the following situations:
- Fresh flowers that arrive wilting or damaged, with photographic proof submitted within 24 hours
- Non-perishable products with minor defects
- Orders partially fulfilled due to limited seasonal stock
Refunds (if applicable)
Once your return or complaint is received and inspected, we will notify you via email regarding the approval or rejection of your refund in line with our Refund & Return Policy.
If approved, your refund will be processed promptly, and a credit will be issued to your original method of payment or via store credit, depending on the situation described in our Refund & Return Policy.
Late or Missing Refunds
If you have not received your refund in accordance with our Refund & Return Policy:
- Double-check your bank account or card statement.
- Contact your bank or payment provider – refund posting can take time.
- If you’ve done the above and still haven’t received your refund, email us at [email protected].
Sale Items
Only regular-priced items are eligible for refunds. Sale or promotional items are final and cannot be refunded.
Exchanges
We only replace items if they are defective, damaged, or incorrect, in line with the guidelines set out in our Refund & Return Policy.
For exchange requests, please contact us at [email protected] within 24 hours of receiving the item.
Returns & Shipping
- Non-perishable items may be returned within 7 days for exchange or store credit, provided they are unused, in original condition, and in original packaging.
- Customers are responsible for return shipping costs.
- Return shipping costs are non-refundable.
- We recommend using a trackable shipping method for valuable returns.
- The return address will be provided via email after your request is approved.
Contact Us
If you have any questions or concerns regarding Refund & Return Policy, please contact our customer service team at:
Related Policies
You may also read the related policies: